Shipping Policy

Processing Times

Please allow 2-3 business days for ready-made pieces to be dispatched.

For made-to-order or custom works and wholesale orders, please allow approximately 2-6 weeks before dispatch.

Shipping Regions

We currently only ship within Australia.

Shipping Costs

Shipping rates are calculated at checkout based on your location and selected shipping method.

Fragile Items

As all pieces are handmade ceramics, glass, or delicate works, every item is packaged with extra care.

If your item arrives damaged, please contact us within 3 days of delivery with clear photos of:

  • the damaged item

  • the packaging

  • the shipping label

We will work with you on a replacement or refund where applicable. All orders are carefully packed and shipped from Queensland.