FAQ’s

Ekhaya Clay is a collection of handmade ceramic pieces inspired by nature and coastal living. Every item is crafted in small batches, making each one unique.

  • What is Ekhaya Clay?

Yes. Every dish is shaped, glazed, and finished by hand, so slight variations in color, texture, and form are part of the charm.

  • Are all pieces handmade?

All pieces are crafted in our studio located on the Sunshine Coast of Queensland, Australia.

  • Where are your ceramics made?

Custom requests are accepted depending on studio capacity. Feel free to reach out with your idea.

  • Do you take custom orders?

All our pieces are coated with food safe glazes and will always be clearly labeled in the product description as most of our glazes are safe for food service unless otherwise stated.

  • Are the glazes foodsafe?

Ready‑to‑ship items are sent within 2–3 business days. Made‑to‑order pieces may require additional time.

  • How long will shipping take? 

Yes, international shipping is available. Rates and delivery times vary by location. Please refer to current international shipping rates calculated at checkout.

  • Do you ship internationally?

Hand‑wash gently with mild soap. All pieces are mostly microwave and dishwasher safe, it is recommended to limit dishwashers and microwaves to preserve the glaze and longevity of the piece.

  • Ceramic Care Instructions

If your order arrives damaged, please contact us within 48 hours with photos so we can arrange a replacement or refund should the item damage have occurred during postage service transit.

  • Damaged Ceramic Orders

Yes. Gift wrapping and handwritten notes are available upon request. Please refer to the options on the listing during product selection and checkout process.

  • Do you offer gift wrapping?

You can find Ekhaya Clay at selected Sunshine Coast markets throughout the year, including Cotton Tree and Peregian Beach markets. Visit our Events page for upcoming dates.

  • Where can I find Ekhaya Clay in person?

Yes. We welcome wholesale enquiries from retailers, galleries, and stockists interested in carrying handmade Australian ceramics. Please visit our Wholesale page to learn more.

  • Do you offer gift wrapping?